Customer Service
White Mountain™ Manufacturing
Do White Mountain™ manufacture Unique Products for customers?
The factory that manufactures White Mountain™, is not considering new
customers at present, unless the account is already a large established
business looking for a long term business relationship. Many potential customers
require one-off productions without repeat orders, and this can severely
disrupt the manufacturing processes and factory scheduling. This would be totally undesirable in
a factory that produces high quality backpacks for major international customers.
Some customers have asked for a one off product, but this would cost
many thousands of dollars to design and produce, and is not at all a practical.
We are currently not aware of anyone on the world market at present, that can supply
a custom made backpack of the quality and functionality currently available
from a credible backpack supplier. However, if there is a manufacturer out
there that can supply this service, we would be happy to include a referral
link from this website.
Are there factories that can manufacture small runs of Unique Products?
There are factories that will manufacture small runs (sample runs), with
the view to further business and a few of these factories are listed on
our website under
Backpack Manufacturers. The types of companies having backpacks manufactured
through these factories are large independent retail stores, retail chains,
or even backpack wholesalers.
What are the problems associated in manufacturing Unique Products?
Stores that do secure a small run of their own design (a unique product),
would discover that the purchase price would not be much different to the
current wholesale price of similar products. This would leave the product
open to copying, and/or competition from major pack providers. However,
having their own unique product ensures that this product cannot be compared
with any other like product on the market, particularly in terms of price
comparison. A customer can order large volumes,
but then there are storage issues, and the product would need to be sold
quickly to avoid fashion and design advancement. White Mountain™ have manufactured
smaller runs for some retail stores to the value of AUD $20,000 plus GST.
But through White Mountain™ there is a minimum of a 16 week turnaround on the first order
as a line needs to book for production at the factory. Stock is brought in on a shared container basis and the full amount of the purchase price is paid up front when the order is placed.
Repeat orders are rare due to:
- Over confidence on behalf of the purchaser to sell this quantity
of product within a reasonable time frame.
- The fact they paid money up front, saving little money in comparison to a wholesale purchase.
- The customer does not have the existing volume of sales in the first
place.
Most eventually deciding to source product from current backpack wholesalers.
Are there backpack patterns available to purchase from White Mountain?
There are no patterns available from the factory as all designs are
confidential. No one that
we have heard of has taken the time to create a backpack pattern including
instructions, and we believe most people outside of a professional manufacturer,
would not attempt such a difficult and complex task as making a fully functional
backpack.
Do White Mountain™ supply Backpack Fabrics and/or Components?
White Mountain™ do not supply backpack components, but have listed a
number of online companies that do provide these products. Begin your search
at our links page -
Outdoor
Gear Repair & Supplies Menu.
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